Power Outage Update and Storm Preparedness Resources
Dear Friend,
This past weekend’s widespread power outages were incredibly disruptive across our neighborhoods. I am deeply concerned and frustrated by the impact these outages have had, and continue to have, on families and small businesses, especially during the holiday season. That is why I want to ensure you have clear information about the resources available to you and how to prepare for additional storms expected to hit the Bay Area in the coming days.
To reduce risk and stay safe during severe weather, please consider taking the following steps:
- Gather essential supplies and be prepared to remain indoors if needed.
- Clear leaves and debris from sidewalks and storm drains to help prevent flooding.
- Participate in San Francisco’s Adopt a Drain or Rain Guardians programs to help keep storm drains and rain gardens clear.
- San Francisco Public Works provides up to 10 free sandbags to residents and businesses before and during major storms.
- Pickup location: Public Works Operations Yard (Marin Street/Kansas Street gate).
- Bring proof of address. Visit Public Works online for hours and details.
- Sandbags are also available for purchase at local hardware and home improvement stores.
- San Mateo County Residents can request sandbags HERE.
- If you live in a flood-prone area, elevate items stored in garages or basements and review flood protection resources at sfpuc.gov/rainreadysf.
- Storm preparedness resources for San Mateo County residents available HERE.
- Standard homeowners’ insurance does not cover flood damage. Learn about coverage through the National Flood Insurance Program.
- Ahead of high winds, secure loose items, trim unstable branches, close and latch windows, and park away from trees.
Power Outage Updates from PG&E
- PG&E has opened a Community Resource Center at 251 18th Avenue in the Richmond District.
- Open today, Monday, December 22, from 8:00 a.m. to midnight.
- Services include device charging stations, free Wi-Fi, bottled water, snacks, ice, ADA-accessible restrooms, seating, and PG&E customer support.
- PG&E is working with the 211 Providers Network to conduct wellness checks.
- PG&E has partnered with disability and independent living organizations to provide hotel placements and food vouchers for eligible, vulnerable customers.
- PG&E has communicated an estimated restoration time of 6:00 a.m. on Tuesday, December 23 for customers still without power.
- Vulnerable customers are encouraged to call 211 for assistance.
Resources for Those Affected by Power Outages
- PG&E will provide reimbursement for both residential and non-residential customers impacted by the outage and will contact affected customers directly and provide additional information on its website and through customer service.
- Preliminary information on the PG&E claims process and resources for small businesses can be found HERE
- Resources for small businesses affected by the power outages can be found HERE.
As we head into the holidays and face additional storm activity, please take a moment to ensure your home is prepared and, when possible, check on neighbors who may need extra assistance.
- For help with power outages or emergency shelter and services, call 211.
- For storm-related issues such as flooding or downed debris, contact 311.
- Please reserve 911 for life-threatening emergencies only.
I also encourage you to sign up for AlertSF to receive real-time emergency updates by texting your ZIP code to 888-777 or sign up for SMC Alert for San Mateo County residents.
Wishing you a safe and healthy holiday season.
Sincerely,
Catherine Stefani
Assemblymember, 19th District
